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A Carbonite Update

July 16th, 2009 Leave a comment Go to comments

My encounter with David Friend:

You probably missed it, but on my post about backup methods, I have been corresponding with Dave Friend, the CEO of Carbonite. Seems that he found out about my blog post and decided to do everything he could to look into my problem.

Color me impressed.

It’s so great to see a CEO so dedicated to the quality and public perception of his company that he takes the time to personally comment on blog entries. He also e-mailed me a number of times in order to try to help me with my problem.

Unfortunately, the end result was that they are aware that a few Mac users are having this sort of problem where the backup stalls. It’s not everyone, but it does affect some of us, and they are working on it. He also made sure that I got the refund I requested.

Given this level of service, I would love to be able to continue to use Carbonite, and offered to be a test subject as they try to fix this problem. I thought Carbonite was great for my PC. Unfortunately, I do want to be sure that my computer is backed up, and can’t afford to wait until the Carbonite problems are fixed.

Even though the end result is that I’m still not using Carbonite, I’m very happy with how this turned out. My opinion of the company is once again very positive, and I will be recommending them to all the PC users I encounter. Clearly, this is a company run by people who truly care about their product and their customers, and that’s so important.

So thank you, Dave Friend, for all your help and for your comments. You provide a great service to PC users (and most Mac users) and I trust that soon, Carbonite will be an excellent service on both platforms.

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  • Trinka Jeffery

    Difficulty with Mac update – Carbonite stalls

    I have been so thrilled with Carbonite on my home PC, that I was very excited to see the Mac version for work.

    Unfortunately, it has stalled on me, as was mentioned above.

    Anyone know if this problem has been solved?

    Trinka Jeffery

  • ilovecarbonite.com

    To resolve it, you can deselect the drive from being backed up, wait for 4 days, then reselect it for backup again. Alternatively, you can ask Carbonite to delete the computer from their system and you can start your backup over immediately.

  • http://augustayouthchorale.com Mark

    Okay, so it’s almost a year later, and my Carbonite restore has stalled. So much for the problem being fixed! And the tech support people won’t respond to my second email asking for help. Color me “something other than Carbonite” as soon as possible!

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    Would you be interested in reviewing iConfidential backup? It’s very different than Carbonite. Get a 14 day free trial and we’d love to get your professional feedback. Thank you!